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Deceived by Groupon Complaint - No Refund No Matter What and Deceptive Total Price - Annual Supply of 1-Day Acuvue Moist
Deceived by Groupon Complaint

Deceived by Groupon Complaint

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No Refund No Matter What and Deceptive Total Price - Annual Supply of 1-Day Acuvue Moist


First, I saw the deal written as "$450 for Acuvue Contact Lenses for One Year Supply". There was a note as "patients must have a prescription at the time of redemption" So I went to an optometrist to get a prescription before the redemption. The optometrist diagnosed me as Astigmatism, which I've never been diagnosed as so in my life. So I requested to refund money I spend to Groupon. Here is the exact quote from Emmanuel D form Groupon Customer Support:

"I'm sorry to hear that this Groupon isn't going to work out for you. Groupons make great gifts, so if you're not able to use it yourself, feel free to give it to a worthy recipient. "

Give away? because Groupon makes a great gift? This is not a candy or perishable but $450 worth of highly personalized and expensive product. EVEN WORSE, at the time of redemption, I found out I have to pay the rest of the due from total of $792, which wasn't obvious from the deal page at all. (Actually there is NO mention about the total amount on anywere on the receipt nor fine print.) Considering I was diagnosed astigmatism for the first time and the lenses I purchase was nothing but total waste of money, even worse, the deal comes with hidden due of $342, I felt deceived by Groupon .

After I requested the refund, Groupon's answer was only the one written above. I'm so angry, disappointed by the irresponsible and deceptive company.


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